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Shipping policy

Shipping policy

Product shipping instructions
  • Online and pre-ordered products: Arrival takes 7 to 14 working days after the order is placed and confirmed; once the goods arrive, they will be shipped in the order purchased.
  • (***Please note that due to the impact of the epidemic, international freight delivery time may be delayed, please consider yourself before ordering***)
  • Ready-stock products: Shipped within 2 to 3 working days after order is placed and confirmed

When the order is shipped, we will notify you via email/member message box (including package tracking information). You can also click "Account > Order" to check the latest status of your order.

If your order is canceled due to out-of-stock or other reasons, you will receive a refund notification via email, and we will not charge any fees for the canceled items.

 

Instructions for picking up, shipping and delivering items

❶ Self-pickup in the studio: Please make an appointment through CS at least 1 working day before picking up the goods (closed on Tuesdays)

❷ Door-to-door delivery: Supports Hong Kong and Macau regions, suitable for industrial and commercial/residential address collection

❸ SF Express self-pickup service: Applicable to SF stations/smart cabinets/service point collection/cooperating convenience stores

 

  • aura currently only provides delivery services in Hong Kong and Macau and uses SF EXPRESS as the delivery service company.
  • Free local delivery for purchases over HK$1,000 across the entire network. Shipping costs for orders below the free shipping threshold must be borne by the buyer.
  • Normally, shipping costs are charged at the above prices. If there are any shipping discounts, everything will be subject to the website display at checkout, and aura reserves the right to make the final decision.
  • Estimated delivery time applies to orders submitted before 12 noon Hong Kong time.
  • The above delivery times are for reference only. Due to different product types, the shipping time of individual products may be different. Please refer to the information marked on the product page.
  • During special promotions, holidays and special circumstances (such as bad weather), the shipment may take longer to arrive.
  • Saturdays, Sundays and public holidays are not counted as working days.


*** Please note that due to the current epidemic, the delivery time of local shipments may be delayed. We apologize for any inconvenience caused. In order to reduce the risk of spreading infection, transportation services in some locations may also be affected, such as hospitals, clinics, quarantine centers and buildings where new coronavirus infection cases have been confirmed in the past 14 days. Couriers may also drop off packages in building lobbies or designated locations. Please contact the relevant courier. ***

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