Terms and Conditions

General terms and conditions

aura owns and operates this website. Our website provides a convenient shopping model ("Service") through the Internet (including through the use of applications or software). By using the website, you agree to be bound by the following terms and conditions. Please read the relevant terms and conditions carefully. We reserve the right to change these terms and conditions at any time and from time to time without giving notice. The revised terms and conditions will take effect from the date of publication. Your continued use of our website and our services constitutes your agreement to accept the latest version of these terms and conditions.

register

• You must register with us when using the Services or making an order. By registering, you represent (and we are entitled to rely on such statement) that you are 18 years of age or over and have the capacity to form legally binding contracts.
• You represent to us and all suppliers who supply goods through our website that all orders you make through our website will be made within your authority to enter into the contract.
• In consideration of your use of our services, you agree to: provide true, accurate, current and complete information about yourself when filling in the registration form; and maintain and promptly update your registration information to ensure that the relevant information is true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.
  
  

order

• Unless otherwise noted, we are not the seller or supplier of the merchandise. We are responsible for managing the website, arranging order processing and completing the supply of goods you order from suppliers through our website.
• When you place an order, it means that you purchase the goods from the supplier at the specified price of the goods. Once you submit, you may not cancel the order, even if we have not accepted or rejected your order.
• We will confirm receipt of your order by email. This confirmation email will provide: details of your order, details of the price charged, your order follow-up information, and estimated dispatch and delivery information. This communication will constitute our acceptance of your order on behalf of the supplier. You can track the status of your order online.
• Your order accepted by us will only cover the goods specified in the confirmation, and may not cover all the goods you ordered. If this is the case, your order for that part of your order will only be accepted when we issue a further confirmation of acceptance for the remaining items in your order.
• Stock availability of goods is displayed online and will be updated regularly by suppliers. However, it should not be relied upon as a definite statement as to whether the goods you wish to purchase are indeed in stock.
• We reserve the right, at our sole discretion, not to accept or cancel an order for any reason, including but not limited to: insufficient stock of the goods you ordered; inability to arrange delivery for your area; or one or more items you ordered. The price listed on an item was incorrect due to human or computer error or errors in pricing information provided by the supplier.
• If we cancel your order, we will notify you by email and will credit your account as soon as possible, but in any event within thirty (30) days of your order, any amount we have debited from your credit card. You accept that we are not required to make any compensation for your dissatisfaction.
  
  

Price and payment

• We will use all commercially reasonable efforts to display accurate and up-to-date prices on our website. However, since the prices of various sales items are usually updated by suppliers, we cannot list the exact prices before accepting your order.
• If the price of the product when we intend to accept your order is higher than the price when you made the order, we will cancel your order or contact you to inquire whether you intend to pay a higher price or cancel your order.
• If we cancel your order and you have made any payment, we will refund to you any amount debited or charged by us on your credit card. You agree and accept that we are not required to make any compensation for your dissatisfaction.
• When we refund you, the relevant amount may be refunded in the following ways: refunded to your account in the form of shopping credits; refunded to the platform you paid for; in cash; or refund methods agreed with customer service.
• When you place an order, you authorize us to pay with the credit card you designate based on the amount of the product when we accept your order. Ownership of the merchandise will not transfer to you until payment is received.
• We use third-party payment services to conduct online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your credit card information will be collected, processed and retained by us and the payment service provider. You agree and accept that you are solely and solely responsible for any losses incurred or incurred by you when conducting credit card transactions, and we shall not be liable for any such losses in whole or in part under any circumstances.

deliver goods

• We will deliver the goods you order through a third-party supplier to the delivery address you provide. When you confirm receipt of the merchandise, you agree to produce photo identification upon request. The goods are deemed to have been delivered to and received by you when they are delivered to the delivery address provided by you. If you fail to receive the goods for any reason, you agree and accept that we have the right to choose to charge you additional fees or cancel your order without refund or compensation.
• We may deliver the goods in one time or in multiple installments. Any times and dates given for despatch of items, or the time required for delivery, are estimates only. If we are unable to meet any specified despatch or delivery date or time, we will notify you of the progress of your order. You agree and accept that we will not accept cancellation of orders or refund to you under any circumstances.
• When the goods you purchased have been delivered to you, you will become the owner of the goods. Once the goods have been delivered to you, they will be held at your own risk and we will not be responsible for their loss or damage. Title to the product and risk of loss for the product will pass to you upon delivery of aura to the selected logistics company or postal service personnel.
• You must pay according to the postage regulations of this website. If you do not pay enough freight, this website has the right to require you to pay the freight before shipping.
• Please note that each order is limited to a single delivery location, smart locker or pickup point.
  
  

Disclaimer and Limitation of Liability

• We do not represent or warrant that access to our website (including the use of mobile applications or software) or any part thereof will be uninterrupted, reliable or error-free.
• We do not represent or warrant to you that our website or any of its content will be accurate, complete or reliable.
• We do not represent or warrant that any services (whether or not provided by us) will be provided with due care and skill; or that any goods (whether or not provided by us) will be of merchantable quality or suitable for any purpose (notwithstanding any prior notify us of this use).
• You agree that no data transmission over the Internet can be guaranteed to be completely secure. Although we strive to protect this information, we do not guarantee and cannot ensure the security of the information you transmit to us. You transmit any information to us at your own risk.
• To the extent permitted by law, we exclude all liability to you (whether in contract, tort or otherwise and whether or not due to our negligence) in connection with our website (including the use of applications or software) or any information contained therein. any technical, factual, textual or typographical inaccuracies, errors or omissions in or related to any information; any failure to provide our website (or any part thereof), goods or services; any delay in providing, or failure to provide or making goods or services available, or any negligent provision of goods or services; any goods not being of merchantable quality or suitable for their intended purpose; or any misrepresentation about our website, goods or services.
• Except as required by law: We will not be liable to you for any indirect or consequential loss, damage or expense, including loss of profits, business or goodwill arising from any problem you notify us, and we will not Liability to pay any amounts to you by way of compensation unless otherwise provided in these terms and conditions.
• You must comply with and comply with all applicable rules and regulations, including obtaining all customs, import or other permits required to purchase goods from our website. We make no representations or assume any responsibility for the export or import of goods you purchase.
• You agree that such restrictions are reasonable given the nature of our website, in particular because when you purchase goods through our website, you will enter into a separate contract with the supplier each time.
• The above exclusion does not affect any statutory rights which cannot be excluded. However, in such event, our liability (subject to the law) will be limited to the further supply of services or goods to you.
• Each of the above exclusions or limitations shall be construed as independent and severable provisions of these terms and conditions.
  
  

ensure

You represent, warrant and undertake that you will not: use our website for any fraudulent or illegal purposes; use our website to defame, abuse, harass, stalk, threaten or infringe the rights of other persons (including but not limited to the privacy rights of other persons). privacy or publicity rights); obstruct or interfere with the operation of our website or the servers or networks used by our website; or violate any rules, procedures, policies or regulations regarding networks; transmit or distribute any harmful or intrusive content to our website or viruses, worms, Trojan horses or other computer code that may or are intended to damage the operation of any hardware, software or equipment or monitor the use of any hardware, software or equipment; reproduce, copy, sell, resell or exploit us for any commercial purpose any part of our website (including applications or software), or the use or connection thereto; modify, adapt, translate, reverse engineer, decompile or disassemble any part of our website (including the use of applications or software); Frame or copy any part of the Website without our prior written consent; organize the downloading and storage of Content, User Content or any Website Content to create a database; and infringe any copyright, design rights and intellectual property rights in the goods.

indemnity

You agree to indemnify us against any claims, losses, damages, costs, expenses (including legal expenses) or other liabilities incurred by us and all of our directors, employees and contractors arising from any breach of any covenants, warranties, representations and agreements herein. and all of our directors, employees and contractors to indemnify and hold us harmless.

Linked sites

Certain links (including hyperlinks) on our website will take you away from our website. Links are provided for your convenience only and the inclusion of any link does not imply our support or endorsement of the linked site, its operators or its content. We are not responsible for the content of any website other than our website.

termination

If you breach any of the terms and conditions, we may immediately terminate your access to our website or registration. Any rights of either party accrued on the date of termination will remain enforceable after termination.

intellectual property

• The intellectual property rights in all content, user content, design, text, images and other material on our website, and the selection or arrangement thereof, are owned, controlled or licensed to us. Any authorized use without prior written approval is strictly prohibited.
• All trademarks, product names and company names or logos contained in our website are our property or the property of their respective owners. We do not grant approval for the use of any such trademarks, designs, product names, company names, logos or designations and such use may constitute an infringement of the rights of the holder.

General matters

• If the representations and warranties in these terms are made to us and product suppliers through our website, you acknowledge and agree that such representations and warranties are intended to confer rights on and for all relevant suppliers. made for the benefit of you, and the relevant suppliers may each rely on and enforce the relevant representations and warranties made by you.
• We reserve the right to modify the content of the website (including the services we provide) and these terms and conditions at any time without notice. If these terms and conditions are changed, they will be announced on the website, and your continued use of our website after any such changes will constitute your agreement to be bound by the revised terms and conditions of use. This right includes the right to change any document forming part of these terms and conditions.
• We have made every effort to clarify whether quotes for goods available on our website include any relevant taxes or duties. If in any case the quotation is unclear, please note before placing an order that you may be responsible for taxes or duties (such as value-added tax) imposed by suppliers or legislation in addition to the price.
• We take privacy issues very seriously. Our privacy policy covers our use of any information you provide. By using our services, you agree that we may collect, store and use information about you in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.
• We reserve the right, in our sole discretion, to refuse access to our website or any part thereof without notice to any user and to refuse to provide our services to any user who breaches these terms and conditions.
• We will not be liable to you for any breach of these terms and conditions of use, nor for any failure to provide or delay in providing our services through the website due to any events or circumstances beyond our reasonable control. responsibility.
• If any provision of these terms and conditions is deemed to be invalid or unenforceable by a court of competent jurisdiction, it will not affect the validity or effect of any other provision and the invalid provision shall be deemed to be inconsistent with these terms and conditions. segmentation.
• We may assign these terms and conditions or appoint any third party, including a group company, to provide services to you on your behalf or to perform any of our obligations set out in these terms and conditions. You may not transfer or otherwise deal with all or part of your rights and obligations under these terms and conditions without our written consent.
• These Terms and Conditions set out the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements with respect to the subject matter of these Terms and Conditions. No party shall be entitled to rely on any agreement, understanding or arrangement not set out in these terms and conditions
• These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of the Hong Kong courts.

Promotional codes, discount codes, coupons, points and shopping credits

1. The promotional codes, discount codes, coupons, points and shopping credits we provide are only applicable to one-time purchases through our website and are subject to the terms and conditions.
2. Promotional codes, discount codes, coupons, points and purchase credits are neither refundable nor redeemable for cash. Any remaining unused amounts will be forfeited.
3. If your order is canceled or is eligible for a refund for any reason, the promotional codes, discount codes, coupons, points and shopping credits used in the order will be void and we will not be required to refund or make any compensation.
   
   

We reserve the right to terminate or change the above offers at any time and from time to time without notice. In the event of any dispute, our decision will be final and conclusive.
These terms and conditions form an integral part of the general terms and conditions.